Policies for purchase of kathleendennison.com

CUSTOMER SERVICE POLICY

At kathleendennison.com, customer service is very important to us. We want you to be satisfied and excited about the product that you receive. For assistance, contact us at: kathleen@kathleendennison.com

How do I contact you?
Contact us at: kathleen@kathleendennison.com or call 239-261-6175 m-s 9-6 EST

SHIPPING POLICY

Due to the fact that each of our pieces is handmade and no two are completely identical, there will slight variations with each piece. All pieces are made to order so please allow us one to two weeks for delivery. We will ship the packages insured and use a delivery confirmation from the USPS. We currently only ship to the USA – if you are in another country and interested in buying something please contact us by email. kathleen@kathleendennison.com

Incorrect Shipping Information – If a package is returned to kathleendennison.com due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. kathleendennison.com is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Will my package be insured?
Our items are of the highest quality; therefore in order to assure your package arrives safely – we insure ALL our packages. And the cost of that is included in your shipping charges.

How can I expect to receive the goods?
Each item will be hand inspected by our staff and carefully and thoroughly wrapped for shipping. We insure EVERY package for the value of your purchase and we ship UPS only.

If on receipt you find your items have been damaged during the delivery process, then please retain all mail packaging and inform us immediately. We will replace items at no cost to you and will initiate an investigation with the delivery service company.

Do you ship to P.O. boxes?
You must provide us with a street address because UPS does not deliver to P.O. Boxes.

How is your shipping fee calculated?
Shipping and handling charges are shown on every item, below the price. We only ship UPS and every package is insured for its value. This cost also includes shipping materials. Our shipping rates are based on the total price of your order. Please use the table below to calculate your shipping charge. In our shopping cart you must select the shipping charge based on your order total – if you do not select the correct charge you will be billed additionally for any uncharged shipping fees.

Lost or Stolen Packages – kathleendennison.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, kathleendennison.com will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

RETURN POLICY

7 Day Return Policy – All returns must be postmarked within 7 days of package receipt in order to qualify for refund, exchange. All returned items must be in “As Sent” condition. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your receipt so that we may quickly process your return. When your items are received and verified to be in “As Sent” condition, we will issue a refund for the amount of the merchandise returned minus the shipping charges. Note: Shipping fees will not be credited.

Free Exchange Shipping
Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.

PRIVACY POLICY

Thank you for shopping at kathleendennison.com. We recognize the importance of ensuring the privacy of your personal information. Personal information you provide when registering for an account, updating an account, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law. Personal information you provide will be used to process payments for orders and to ship products. Occasionally, contact information may be used to send news or promotions with your consent.

ORDERING AND PAYMENT

We currently accept payment through PayPal but if you would like to call in a credit card please call 239.293.5610.

TERMS OF USE

kathleendennison.com hopes your experience on our web site is a positive one and that you come back again. To help clarify any questions you may have, we present below the basic terms and conditions that govern your use of our site and purchases from kathleendennison.com. Please note that your use of our site and submission of orders constitutes your agreement to these terms. We may revise this agreement at any time, and you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us 239.293.5610.

Copyright
This web site is expressly owned and operated by kathleendennison.com. Unless otherwise noted, all design and content appearing on kathleendennison.com are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by kathleendennison.com. All worldwide rights are reserved.

Limitation of Liability
kathleendennison.com does not warrant that the function or operation of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our web site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. kathleendennison.com shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies
Our intention is to present the most recent, most accurate, and most reliable information on our web site at all times. However, there may be occasions when some of the information on our web site may contain unintentional inaccuracies. We reserve the right to amend errors or to update product information at any time without prior notice. kathleendennison.com also reserves the right to refuse or cancel any orders for products that have been purchased at an inaccurate price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, kathleendennison.com shall issue a credit to your credit card account in the amount of the incorrect price.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Each piece is handmade and some variations are to be expected.